If you can’t find your requested pickup destination you may contact us through the contact us page, explain the details of your request and we will get back to you with a quote as soon as we can
If you used our services and were unsatisfied with the quality of service, please let us know through email or the contact us page. Explain the details of the incident and our customer service representatives will look into the case with the responsible party abroad.
If there are less than 48 hours until your desired pickup time, please contact us before booking because it may affect the availability of our service.
Of course! Please use the contact us page to explain the details of your request and our representatives will contact you in order to give you a quote.
Can i bring special equipment such as wheelchair, diving equipment, bicycle, and other special equipment which doesn’t fit in my luggage ?
If you fly with special equipment please contact us before booking because special equipment may require changing the vehicle we send to pick you up.
In any booking, we provide the details for the return pickup time. In Private Service the pickup time is set at the time of the booking. In the Shared Shuttle service, for some destinations pickup time is set at the time of booking, and for other destinations the time is set by the local company on the day before your return. Please pay attention to the instructions at the bottom of your travel voucher regarding your return pickup time. If there is a change in your return flight, such as flight number, departure time etc please update us directly through email or the contact us page on the website.
In case the flight landed on time and a delay was caused due to lost luggage, delay in customs or delay by the border police, call the emergency line and update. If the driver has not received an update regarding the delay after more than an hour we do not guarantee that he will wait.
Sometimes, at crowded airports, it is not easy to locate your driver. In this case, please go over the signs of drivers waiting at the arrivals hall and try to locate your driver. In the rare event when you still can’t find the driver, please contact us on the emergency line which is available 24/7 or via WhatsApp to receive real time help. Do not leave the arrivals hall using other transportation methods before contacting us.
If the time of your return flight has been changed please contact us as soon as possible on the emergency line / WhatsApp which you can find on your travel voucher or through the contact us page on the website and provide your booking confirmation number. We will do our best to match your pickup time to the updated takeoff time of your flight.
No worries, the service providers we work with are updated on the schedule of arrivals and departures and update your pickup time accordingly. If the delay is longer than 3 hours, please update us on the emergency line / WhatsApp which you can find on your travel voucher.